RETURN & REFUND POLICY
The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
The packaging should also be in original condition in the original shipping container as received.
If the goods/products have been used or damaged by the customer, there will not be any refund.
BeliBeli365 will also not be responsible if your shipment is lost during the return transit.
Once we have checked and confirmed the goods/products, the customer will receive their refund within 7 to 14 days after the confirmation.
If you have paid for the order via Bank Transfer, refunds for such orders will be credited to your e-Wallet, in order to use your fund to pay for your future orders.
To return your product, you should mail your product to：
BELI BELI 365 TRADING CO.
Please contact us at here
Detailed Return / Exchange / Refund / Cancellation Policy:
- Customers may request for the return or exchange of the Products within seven (7) days from the date on which the Product is delivered. The related laws and regulations shall prevail over the terms of the transaction provided by us (BELI BELI 365 TRADING CO.) in connection with general matters relating to the return of the Products; provided, however, the customer may not be entitled to request return or exchange in any of the following cases:
- The Product is damaged due to a cause attributable to Customer;
- The value of the Product has been significantly reduced due to the use or partial consumption thereof by Customer;
- The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
- The package of the reproducible Product is damaged;
- There are other reasonable grounds based on which the Customer may not be entitled to request for refund or exchange. All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
- In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
- In the event, the request for exchange is made and we (BELI BELI 365 TRADING CO.) do not have the relevant product in stock, the exchange is impossible, in which case such request shall be handled as a return of the Products.
- Customer shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, we shall be responsible for round-trip delivery costs of such defective Products.
- Any refund of the Products, for which the payment has been made by credit card, shall be made only by canceling the credit card transaction and shall not be made in cash; provided, however, that the refund of the delivery charge (in the case of bundle delivery) may be made in Cash after the relevant purchase has been finalized.
- Customer may cancel their purchase before the Product is delivered. If the request for cancellation is made while the Product is being delivered, such request shall be processed through the return procedure (not through the cancellation procedures). Kindly contact us at firstname.lastname@example.org for further instructions.
- Any request for cancellation, which is registered after the payment has been completed, shall be completed immediately.
- Any request for cancellation, which is made while the Product is being prepared for delivery, shall be completed immediately in principle; however, to the extent that the relevant Product has been already dispatched, the customer, shall be responsible for the round-trip delivery charges.
*BeliBeli365 reserves the right for final decision.